Renewing Items in Person, By Phone, or Online:

How to Renew By Phone

You may renew most items twice unless someone is waiting for the item. There are 3 ways to renew materials--in person, by telephone, and online. When you renew, please have your library card in front of you and the barcode of item(s) to be renewed. For telephone renewals, please call 203-351-8268. Express books are not renewable. For Interlibrary loans, please call 203-351-8266.

How to Renew Items Online:

1. Click on My account  from the left navigation bar on this page. Or go to http://ferguson.kohalibrary.com/cgi-bin/koha/opac-user.pl.
2. Log in with your library card number and PIN (usually the last 4 digits of your phone number).
3. A list of items you have currently checked out will appear. Choose which ones you want to renew.

Do not hesitate to contact the reference desk at 203-351-8221, 203-351-8222, or 203-351-8231 if you have questions or encounter any problems.

Reserving Materials:

If the library owns an item, but it is currently checked out, you can place a hold to receive the item upon its return. Some new titles are in high demand and have long lists of patrons on hold. You can place holds in person, by telephone, or online. After notification, materials will be held for four days. The second type of reservation is an interlibrary loan. In this instance, the library will procure an item for you from another library in the state, if the item is not owned by us and is not a new release. You can place an interlibrary loan in person or by telephone.

How to Place Holds Online:

Search for the title of the item you want to place on hold.  Then click on the Place Hold label (see below).

OR

Search for an item.  From the list of search results, choose a single item and click on the Place Hold link in the right hand menu (see below).

Do not hesitate to contact the reference desk at (203) 351-8221, 351-8222, or 351-8231 if you have questions or encounter any problems.

Self Pick-up Reserves [Main and Harry Bennett] 

• Reserved materials, except InterLibrary loan, are now shelved on the open shelves for you to pick up.
• They are filed alphabetically by a combination of your last name and your library card number, as follows:

  LAST NAME (first 4 letters)
  LIBRARY CARD # (last 4 digits)
  For example, material for John Smith with a card# of 21118001234567 will be filed under SMIT4567.

• To ensure your privacy, all reserved materials will be placed inside an expandable pocket secured with a rubber band.
• Please check out your reserved materials at the circulation desk.
• Please put the empty pocket in the designated area or give it back to the circulation staff.
• Do not hesitate to ask the circulation staff if you have any questions.

• Adult Material 15¢
• Children's Material 5¢
• Express Books $1.00
  - Adult Express DVDs $2.00
  - Juvenile & Teen Express DVDs $1.00
• Videos & DVDs $1.00
• Juvenile & Teen Videos & DVDs $0.50
• CD-Roms 15¢
• Juvenile &Teen CD-Roms 5¢
• Framed Art & Sculpture $1.00
• Learning Kits To Go $1.00

Reviewing Your Account:

You can check online for which titles you are on the waiting list, whether you have any outstanding bills, and on what date your materials are due.

How to Review Your Account Online:

1. Click on My account  from the left navigation bar.
2. Log in with your library card number and PIN (usually the last 4 digits of your phone number).

Do not hesitate to contact the Circulation desk at (203) 351-8263 or 351-8264 if you have questions or encounter any problems.

What is My PIN?:

* The PIN (Personal Identification Number) is a personal code assigned to every user in the system. If both the user ID and PIN are entered correctly, then you may access confidential information about your circulation status. The primary purpose of the PIN is to provide an extra level of security when permitting patrons to place their own holds and when permitting patrons to view their charges, holds, bills, and requests.

For security reasons, we do not give out PIN numbers through email or over the phone. You must come to the library (or any branch) in person with proper ID to have your PIN setup.

Change Your PIN:

You can change your PIN (password) from the My Account page after you have logged in.

1. Click on Change My Password in the left column of the My account page.
2. In the Current Password box, type in your current PIN (password).
3. In the Enter New Password box, type a new PIN.
4. In the Re-enter New Password box, type the same PIN.